Freedom Hospitality Group (“FHG,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you interact with our websites, social media channels, events pages, loyalty programs, and any digital services associated with our restaurant brands including Pat & Pat, and What About Coffee? (WACo).

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1. Information We Collect

We may collect personal data from you when you engage with our platforms or services, including but not limited to:

• Full name
• Email address
• Contact numbers
• Billing or delivery address
• Payment details (if applicable)
• Reservation or inquiry details
• Event or function-related information

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2. How We Use Your Information

 We use your personal data to:

• Respond to inquiries and process bookings or event reservations
• Complete transactions and deliver services you've requested
• Send updates, promotional offers, or event invitations (if opted-in)
• Improve our customer experience and service offerings

If we intend to use your data for purposes beyond those listed, we will seek your consent beforehand.

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3. Data Security

 We value your trust. We implement safeguards—both technical and organizational—to help protect your data from unauthorized access, alteration, or misuse. However, no online system is completely secure, and we encourage you to notify us promptly of any suspected data concerns.

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4. Sharing of Data

 We do not sell your personal information. We may share data only with trusted partners necessary to operate our services—such as:

• Payment gateways
• Delivery services
• Website providers
• IT security consultants

All data sharing is governed by confidentiality and data protection agreements.

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5. Data Retention

We retain your personal data only for as long as necessary to fulfill its intended purpose or to comply with legal requirements. When no longer needed, we securely:

• Delete or anonymize your information
• Keep backup copies temporarily as part of system maintenance (but not used actively)

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6. Your Rights

You have the right to:

• Access a copy of your personal data
• Request correction of incorrect or outdated information
• Request deletion of your data (subject to legal or operational exceptions)
• Limit or object to how your data is processed
• Withdraw consent for promotional communications
• File a complaint with the National Privacy Commission

To make a request, please contact us using the details provided below.

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7. Changes to This Privacy Policy

We may revise this Privacy Policy as our services evolve or as legal requirements change. Any updates will be posted here with the revised effective date. We may also notify you via the email address you’ve provided, if applicable.

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8. Contact Us

 For questions, feedback, or privacy-related concerns, you may reach us at:
Freedom Hospitality Group
Email: hello@freedomhospitalitygroup.com

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